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Breakfast Team Leader

2 months ago

Plymouth, Plymouth, United Kingdom Philema Hospitality Management Enterprise Full time
About the Role

We are seeking a highly skilled and experienced Breakfast Supervisor to join our team at Philema Hospitality Management Enterprise. As a Breakfast Supervisor, you will be responsible for ensuring that our guests receive a warm welcome and are treated to the utmost hospitality and care during their stay with us.

Key Responsibilities
  • Provide exceptional customer service and ensure that all guests receive a warm welcome and are treated to the highest standards of hospitality.
  • Supervise the restaurant breakfast team and ensure that all tasks are completed to the highest standards.
  • Work closely with the Restaurant Manager to maximize sales performance and achieve sales targets.
  • Ensure effective control of stock and staff costs in the Restaurant Manager's absence.
  • Follow all hotel policies and procedures as outlined in your training manual.
  • Serve food and drinks quickly and efficiently, meeting our five-star standards.
  • Keep up to date with current promotions and new products.
  • Make guests aware of offers on our great food and drink range.
  • Assist in any function or events set-ups in accordance with procedures.
  • Maintain exemplary billing systems and obtain all payments from guests in accordance with company policy.
  • Observe and comply with cleaning rotas, health and safety, food and hygiene regulations.
  • Ensure high standards of financial and reporting diligence in accordance with company policy.
  • Develop good working relationships with all other departments and communicate information throughout the hotel.
  • Understand responsibilities in relation to Fire Procedures, Health and Safety, COSHH, Infection Control, and Emergency Aid.
Benefits

We offer a range of benefits to our employees, including:

  • Tronc / Service charge (Food & Beverage Departments only)
  • End of Season Bonus – Hourly paid team members will receive 10% of all hours worked between 1st December – 31st December.
  • Complimentary off-peak gym & spa membership at Fistral Spa / Gaia Spa
  • 20% discount on Fistral Spa & Gaia Spa treatments
  • 25% discount on food & beverage throughout the hotels and restaurants
  • 50% discount on bed & breakfast stays throughout the hotels
  • Friends & Family rates across the group
  • Access to 360 Wellbeing - https://www.360-
  • Access to Wagestream -
  • Length of Service rewards