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Senior Debt Recovery Specialist
1 month ago
Flint Bishop Solicitors is a leading legal services provider based in Derby with a nationally recognised debt recovery business. We work with some of the UK's leading brands and household names that provide services and goods to UK businesses nationwide.
The role of Collections and Customer Service Advisor is responsible for engaging with third party businesses and consumers on behalf of our clients to ensure that any unpaid or overdue accounts are resolved in a timely manner.
You must be a good communicator and able to negotiate, whilst working with business owners and consumers on resolving overdue payments in line with client SLAs and quality metrics.
We have a dedicated learning and development trainer for the department who will provide full training at the beginning and throughout your employment, supporting you with training and guidance on resolving complex and challenging caseloads.
* Full time contracts are available at 36 hours. Part time contracts are available at minimum 25 hours.
* Hours of Work: Monday to Friday, 09:00. Car parking is provided by the firm at the Derby arena and the cost for this is covered by the firm.
Deliver outstanding customer service, with a focus on resolving business and consumer customer queries and disputes regarding their overdue accounts; Be flexible to meet customer demand through a variety of contact channels such as Voice, Webchat, and Email, both inbound and outbound
* Contribute to deliver objectives and be flexible to agreed business targets (including cash collection, customer satisfaction, complaints, quality, and compliance).
* Identify and understand customer needs to provide a consistently high-quality service.
* Work with specialist litigation teams to ensure they are handled and resolved in a timely manner
* Understand and adhere to the company and department standards, policies.
* Adhere to the Competence and Training procedures to promote a culture where customers are treated fairly and are properly informed
* Demonstrate experience in identifying opportunities for improvement. Computer literate to operate customer related information systems
