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Reservations Specialist
1 month ago
We are seeking a highly skilled and motivated Reservations Specialist to join our team at The Belfry Hotel & Resort. As a key member of our reservations office, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is smooth and memorable.
About the Role
This is a 40-hour per week contract, working 5 days out of 7. The reservations office is open from 9-7pm, so shift times can be varied.
You will be responsible for:
- To sell, manage, and upsell The Belfry's facilities to their full potential, maximising all revenue opportunities to grow resort revenue, achieving targets and building client relationships.
- To be instrumental in the smooth and professional running of resort services through excellent inter-departmental communications.
- To ensure that whichever method a client chooses to communicate with The Belfry that the booking and queries are dealt with promptly and thoroughly.
About You
The ideal candidate will have had experience with guest-facing or telephone roles and experience working in a spa Reception or spa Reservations department.
You will also be:
- Someone who genuinely enjoys providing exceptional customer service.
- Driven to deliver guest and financial targets.
- Able to develop strong relationships with your guests, teams, and colleagues.
- Ability to work on your own initiative.
- Great organisational skills.
- An understanding of Opera, Premier Spa, Concept, Excel, etc.
Benefits
We offer a range of benefits to our team members, including:
- Learning and Development opportunities.
- Wellness programs and discounted gym memberships.
- Showing our appreciation through annual awards and recognition.
- Making a difference through our commitment to sustainability and community involvement.
Our Values
We are a community that values each individual's contribution and growth, whilst supporting each other's success. Our Belfry Beliefs – Make a Difference, Own Our Actions, Better Together, and Deliver Every Day – aren't just words; they're the foundation of our culture and the essence of who we are.
