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2nd Line Network Engineer

3 weeks ago

Oxford, Oxfordshire, United Kingdom Senitor Associates Full time £32,000

Technical Support Role:

We are looking for a highly motivated Technical Support professional to join our team in Oxfordshire. As a member of our team, you will be responsible for providing 1st and 2nd line support to clients, including resolving technical issues and improving the overall customer experience.

Main Responsibilities:

  • Support clients via phone, email, and remote desktop
  • Troubleshoot and resolve technical issues in a timely manner
  • Document all interactions and updates in our CRM system

Requirements:

  • Previous experience in a similar role, preferably in an MSP environment
  • Strong understanding of networking fundamentals and technologies
  • Excellent communication and interpersonal skills
  • Able to work in a fast-paced environment with multiple priorities

Salary Range: £30,000 - £35,000 per year, depending on experience