Lettings Coordinator
3 weeks ago
At Austin Fraser, we're expanding our team of dedicated professionals who are passionate about providing exceptional accommodation experiences for students and landlords nationwide.
We're seeking a talented Lettings Consultant to join our Lettings team. As a key member of the team, you will be responsible for handling all aspects of lettings prior to a tenancy commencing.
You will work closely with Landlords, Tenants, and Contractors to develop and maintain great relationships, ensuring an exceptional experience for both parties.
Your primary duties will include:
- Developing and maintaining excellent relationships with Landlords, Tenants, and Contractors
- Ensuring tenant and landlord satisfaction through proactive communication and issue resolution
- Managing communications via phone, email, Live Chat, and WhatsApp
- Maintaining knowledge of lettings compliance and conducting Right to Rent checks
- Receiving and processing new enquiries from Tenants and Landlords
- Advertising properties and proactively contacting potential Tenants
- Registering applicants, arranging viewings, conducting viewings, and providing feedback to Landlords
- Negotiating offers between Landlords and Tenants
- Assisting the Asset Management team during the busy changeover period
To succeed in this role, you'll need:
- A minimum of 6-12 months experience in lettings, preferably from estate agency, PBSA, student HMOs, or BTR
- Excellent organisational skills
- Exceptional communication skills to provide high-quality service to all customers
- The ability to see a job through from start to finish
- Self-motivation with the ability to work on own initiative
- Ability to prioritise workload and meet deadlines
- Flexibility and adaptability in approach to work
- A valid driving licence is required, with a personal car preferred but not essential
We offer a competitive salary of £23,800 - £25,000 plus commission, along with opportunities for professional growth and development in a dynamic and supportive environment.
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