Right to Buy Process Manager

6 days ago


Doncaster, Doncaster, United Kingdom Service Care Solutions Full time

We have a fantastic opportunity for a Right to Buy Process Manager to join our team at Service Care Solutions. As a Right to Buy Process Manager, you will be responsible for managing Right to Buy applications, providing advice and support to customers throughout the process.

About the Role

The successful candidate will conduct telephone and face-to-face interviews, including home visits, for Right to Buy applicants and financial contributors. They will ensure all applications are processed in line with statutory timescales and compliance requirements.

Key Responsibilities
  • Manage Right to Buy applications in line with statutory timescales and compliance requirements
  • Provide excellent customer service and maintain accurate records, case notes, and service data in line with GDPR
  • Liaise with internal departments, external stakeholders, and housing providers to address property valuation and boundary issues

Requirements: NVQ Level 2 (or equivalent) in business administration or customer care, or 3 GCSEs at A*-C. Strong IT proficiency, including Microsoft Office. Knowledge of Right to Buy legislation and Money Laundering Regulations.



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