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Service Desk Engineer

2 months ago

London, Greater London, United Kingdom Harrington Starr Full time

Job Title: Service Desk Engineer

Job Type: Permanent

Company: Harrington Starr

Location: Remote

Job Description:

We are seeking a highly skilled Service Desk Engineer to join our client's established service desk team. As a Service Desk Engineer, you will be responsible for providing technical support to users, troubleshooting issues, and resolving problems in a timely and efficient manner.

Key Responsibilities:

  • Provide 1st and 2nd line technical support to users via phone, email, and remote desktop
  • Support users with Linux system issues, including installation, configuration, and troubleshooting
  • Assist with Joiners, Movers, and Leavers (JML) support, including onboarding and offboarding processes
  • Configure and troubleshoot PC builds, desktop setups, and hardware configurations
  • Support Active Directory, MDM (InTune), and VLAN environments
  • Develop and maintain technical documentation and knowledge base articles
  • Collaborate with other teams to resolve complex technical issues

Requirements:

  • Strong technical skills in Linux, PC builds, and hardware configurations
  • Experience with MDM (InTune), Active Directory, and VLAN environments
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced, dynamic environment
  • Strong attention to detail and organizational skills

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Flexible working arrangements