Helpdesk Operations Coordinator

4 weeks ago

Bickenhill, United Kingdom Rx Plus Full time

Job Summary: We are seeking a skilled Helpdesk Planner/Scheduler to join our team at Rx Plus. As a key member of our engineering team, you will be responsible for scheduling management, resource deployment, and job completion.

Main Responsibilities:

  • Schedule all reactive, remedial, and planned works to appropriate resources, considering location, expertise, and response targets.
  • Accurately record all job-related information on the appropriate IT systems.
  • Optimize engineer schedules to maximize team productivity.
  • Follow up on incomplete jobs and reallocate as necessary.
  • Monitor engineer travel and activity, responding to issues as they arise.
  • Arrange third-party attendance as required, including raising Purchase Orders and Work Requests, and obtaining completion information.
  • Ensure all jobs are completed within the required response times and costs.

Requirements:

  • Proven experience in scheduling management and resource deployment.
  • Excellent communication and organizational skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

About Rx Plus: We are a leading provider of engineering services, committed to delivering high-quality solutions to our clients. Our team is dedicated to excellence and customer satisfaction.

  • Helpdesk Planner/Scheduler

    4 weeks ago

    Bickenhill, United Kingdom CV-Library Full time

    Position: Helpdesk Planner/Scheduler Contract: Full-time, Monday to Friday, 9:00 - 17:00 Location: Birmingham Salary: £11.44 PAYE Job Objectives and Responsibilities: * Scheduling Management: Utilize the latest scheduling software to manage the delivery of jobs allocated to the engineering team. * Resource Deployment: Ensure the correct...

  • Sustainability Coordinator

    4 weeks ago

    Bickenhill, United Kingdom TSC Education Full time

    The Sustainability Coordinator will play a key role in supporting the Energy & Carbon Manager and Sustainability Manager in ensuring energy and environmental compliance. The role will involve working closely with industry partners, conducting internal environmental audits, and developing and implementing a new ISO 50001 aligned energy management system...

  • Maintenance Operations Coordinator

    4 weeks ago

    Bickenhill, United Kingdom Skillmatch Recruitment Ltd Full time

    We are seeking a skilled Scheduler to join our client, a leading facilities management and maintenance contractor in the UK. This is an exciting opportunity for a talented professional looking for long-term career progression.The successful candidate will be responsible for delivering both planned and reactive FM maintenance services. Key responsibilities...

  • Duty Manager

    2 months ago

    Bickenhill, United Kingdom CV-Library Full time

    SSP UK Duty Manager/Team Leader at Starbucks, Birmingham International Airport Pay rate £13.17 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6am, bringing your rate of pay to £14.67 per hour! Shift Pattern: Scheduled between 2 am and 11...

  • Electrical Works Coordinator

    4 weeks ago

    Bickenhill, West Midlands, United Kingdom Skillmatch Recruitment Ltd Full time

    About the Role:We are seeking a skilled Scheduler to join our client, a leading facilities management and maintenance contractor in the UK. As a Scheduler, you will play a crucial role in monitoring engineer travel and activity, responding to issues as required, and ensuring the smooth operation of our services.Key Responsibilities:Monitor engineer travel...