Optical Express Assistant Director
4 days ago
Academic and Clinical Operations Lead
Job Overview:At the Optical Express Group, we are seeking an ambitious Academic and Clinical Operations Lead to join our prestigious London clinic. This is a fantastic opportunity for someone with existing high-end retail or clinical management experience to make the next step up in their career.
Main Responsibilities:- Lead a Team: Direct a team of outstanding Patient Advisors to deliver exceptional patient outcomes.
- Support Colleagues: Ensure all colleagues have the necessary support to excel and develop their skills.
- Clinic Workload Management: Effectively manage clinic workload, ensuring diaries are managed in advance.
- Deputise for Clinic Manager: Act as a deputy to the Clinic Manager as needed.
- Leadership Experience: Proven leadership experience within a retail or clinical setting.
- Customer-Centric Approach: A hands-on, customer-centric approach to ensure exceptional patient experiences.
- Delivery Against Industry Standards: Ability to deliver against recognised industry standards.
- Team Development: Develop a multi-disciplinary team to meet service and activity expectations.
- Incident Management: Confidence and integrity to operate with discretion in incident management, safeguarding, referrals, and complaints.
- Performance Management: Manage team performance to deliver the highest calibre of clinical and customer service.
- Communication Skills: Excellent communication and presentation skills.
- Salary: £35,000 per annum (negotiable based on experience) with excellent bonus potential.
- Benefits: Free Laser Eye and Intraocular Lens Surgery, discounts on prescription eyewear and sunglasses, generous Optical Express family & friends discount, modern working environment, on-going training and development opportunities, and a workplace pension scheme.
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