Senior Sales and Service Architect

3 weeks ago


London, Greater London, United Kingdom HCLTech Full time
About the Job

HCL Technologies is seeking an experienced SAP Sales and Service Cloud V2 Architect with a strong background in Customer Experience (CX) and the utilities industry.

This role involves designing and implementing SAP solutions for sales processes and cloud services, including sales automation, service management, analytics and reporting, customer engagement, CX integration, collaboration tools, customisation and extensibility.

You will lead end-to-end SAP architecture projects, ensuring alignment with business goals, and leverage your experience in CX to improve customer interactions and satisfaction.

Key Responsibilities
  1. SAP Sales & Service Cloud Architecture: Design and implement SAP solutions for sales processes and cloud services.
  2. Customer Experience (CX) Enhancement: Leverage experience in CX to improve customer interactions and satisfaction.
  3. Utilities Industry Expertise: Utilize knowledge of the utilities sector to tailor SAP solutions.
  4. Team Management: Lead cross-functional teams to deliver projects on time and within budget.
  5. Stakeholder Collaboration: Work closely with clients, business leaders, and IT teams to ensure successful project outcomes.
  6. Technical Leadership: Keep abreast of the latest SAP technologies and trends.
  7. Pre-Sales Support: Assist in pre-sales activities, including solution demonstrations and proposal development.

The estimated salary for this position is £80,000 - £110,000 per annum.



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