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Healthcare Consultant

2 months ago

Worthing, West Sussex, United Kingdom Lloyd Recruitment Services Ltd Full time
Job Title: Healthcare Advisor

Lloyd Recruitment Services Ltd is excited to partner with a leading healthcare provider in the Worthing area to find a skilled Healthcare Advisor to join their back office team.

This is a fantastic opportunity for a professional with a background in medical, dental, or care industries to provide guidance and recommendations to patients on their health issues, order prescriptions, and arrange appointments with clinicians.

Main Responsibilities:
  • Handle a high volume of patient enquiries via phone and respond to their queries in a timely and empathetic manner.
  • Monitor the clinic inbox and action patient requests accordingly, ensuring that all communications are handled efficiently and effectively.
  • Order prescriptions and expedite them depending on urgency, working closely with medical professionals to ensure that patients receive the necessary treatment.
  • Provide medical advice and guidance to patients, utilizing your knowledge and expertise to support their health and wellbeing.
  • Take an empathetic and caring approach to each patient, providing a supportive and non-judgmental environment for them to discuss their health concerns.
  • Coordinate with medical professionals and other operational teams to ensure seamless communication and collaboration.
  • Manage consultants' diaries, ensuring that appointments are scheduled efficiently and effectively.
Key Skills and Experience:
  • Professional background in medical, dental, or care industries.
  • Experience working in an office setting and responding to customer enquiries.
  • A kind, compassionate nature and a motivation to help others.
  • Proficiency in computer systems and ability to learn new software quickly.
  • A confident communicator with excellent interpersonal skills.
  • MUST be a car driver due to rotational cover at other clinics in West Sussex.

This is a fantastic opportunity for a skilled and compassionate individual to join a leading healthcare provider and make a real difference in the lives of patients.