Resident Liaison Officer

7 days ago


Cardiff, United Kingdom Surefire Management Services LTD Full time
About the Role

We are seeking a highly skilled Resident Liaison Officer to join our team in Wales. As a key member of our project team, you will play a vital role in ensuring a positive customer experience during external and internal upgrade works.

Key Responsibilities
  • Build strong relationships with residents, providing timely information and support throughout the upgrade process.
  • Effectively communicate with residents, NCH staff, and area TMOs to ensure smooth project coordination.
  • Address and resolve resident complaints promptly and professionally.
  • Monitor customer satisfaction and identify areas for improvement.
  • Provide support to the production team during decanting and handover processes.
  • Establish and maintain positive relationships with residents, contractors, and other stakeholders.
Requirements
  • Proven experience as a Resident Liaison Officer on construction sites.
  • Excellent communication and interpersonal skills.
  • Strong organisational and time management abilities.
  • Exceptional customer service skills.
  • Ability to work effectively under pressure and meet deadlines.
  • Valid CSCS Card and First Aid Certificate (preferred).
About Us

Surefire Management Services LTD is a leading provider of energy-efficient retrofit solutions. We are committed to delivering high-quality, cost-effective projects that help our clients reduce their energy consumption and carbon footprint.

We believe that our differences make us stronger, and we actively seek to build a team that reflects the diverse communities we serve. We are an equal opportunity employer and welcome applications from all qualified individuals, regardless of race, gender, age, disability, religion, sexual orientation, or any other characteristic.



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