Advanced Technology Analyst
3 days ago
We are seeking a highly motivated and proactive Technical Services Specialist to join our team. The successful candidate will be responsible for delivering high-quality IT support services to our academic community, including troubleshooting, incident management, and problem resolution.
Key Responsibilities
- Provide technical expertise in the area of specialist software requests and installation
- Act as the point of escalation for incidents, requests, and changes
- Develop and maintain positive relationships with customers and stakeholders
- Contribute to the development of our support services and processes
Requirements
- Proven experience of supporting IT hardware, software, and services (1st and 2nd tier)
- Familiarity with using, maintaining, and supporting multiple operating systems
- A deep understanding of technology and demonstrable IT support skills
- Functional knowledge of IT Service Management principles, including service desk experience
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