Aviation IT Support Expert

7 days ago


London, Greater London, United Kingdom Travel Innovation Group Full time

Travel Innovation Group is seeking a highly skilled Help Desk Operations Analyst to join our team. The estimated salary for this role is $62,000 per annum.

The successful candidate will provide technical support and assistance to our airline and travel trade customers, including being recognized as a subject matter expert on internal systems and GDS systems. Key responsibilities include delivering system updates and enhancements through detailed QA testing, investigating technical queries and problems, and providing support on designated products and systems.

The ideal candidate will also have experience with User Acceptance Testing (UAT) of new functionality, fixes, and version upgrades, and will be able to maintain systems to ensure quality control. Additionally, they will strive to continuously improve the quality of information relevant to the business and develop skills and understanding of industry practices, procedures, and policies that would impact Aviate.



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