Floor Manager

1 month ago

Exeter, Devon, United Kingdom River Island Full time
Join Our Team as a Floor Manager

We're a dynamic and forward-thinking brand with a passion for delivering exceptional customer experiences. Our team is made up of talented individuals who are dedicated to driving sales and delivering outstanding service on the high street.

Key Responsibilities:
  • Drive omni-channel sales and data capture through delivering exceptional customer service
  • Increase conversion through customer engagement and spreading the joy of fashion
  • Inspire customers using both verbal and visual engagement with our products
  • Achieve and enhance brand standards, including strong visuals
  • Support achieving targets and drive key results through implementing strategic actions
  • Use reports to make commercial and financial decisions that will increase profit
  • Be aware of cost control, how to drive and protect profit
  • Be fully responsible for all areas of retail risk and health & safety
Leadership and Teamwork:
  • Coach and develop talent, driving succession and creating strong teams
  • Support the management team and take accountability in their absence
  • Lead a team by motivating and encouraging teamwork to achieve goals
  • Manage performance and give in-the-moment feedback
  • Implement and delegate tasks with close follow-up, but lead by example with a hands-on approach
Agile Working:
  • Ability to operate within different roles
  • Recognise and adjust to change
  • Ability to learn quickly, thoroughly, and deliver the detail
  • Able to manage challenges and pressure, to adjust quickly to changing circumstances and find solutions supported by management
  • Adaptability to variation in work, requiring you to be multi-skilled
  • Fast-paced and purposeful approach
Decision Making:
  • Deliver 100% compliance inline to all Company policies and processes
  • Implement company decisions and take responsibility
  • Seek advice from line Manager/Expert and utilise team input when required
  • Be well-organised and capable of planning efficiently to deliver results
What We're Looking For:
  • Previous experience at Floor Manager level or be an experienced Supervisor/Team Leader looking for your next step up
  • You may also be a small Store/Deputy Manager looking to move into a larger turnover environment
  • Have a good understanding of the latest trends and our competitors
  • Have good leadership skills
  • Have experience in VM
  • Have experience in analysing reports and making commercial decisions
  • Be able to work on your own initiative
  • Be a great communicator and be able to engage your team
  • Be passionate about delivering a world-class experience to our customers
  • Ability to make decisions, problem-solve, and take accountability with good planning skills
This Is For You:
  • Discount - Generous 50% staff discount & uniform allowance so you can treat yourself to our latest products
  • RI Rewards - Reducing Islanders' everyday expenses through discounts, benefits, financial advice, wellbeing solutions, and more with Reward Gateway On top of this, you will also be entitled to a generous bonus scheme.
  • Island culture - Stores fitted with Kindness Cupboards to support Islanders with basic food & hygiene products if needed. We also work closely with the Retail Trust to create dedicated support for all our Islanders
  • Family Hub - Every family is unique, we support Islanders with all different family setups, enhanced maternity, paternity, adoption & fertility treatment
  • Giver Island - Give as you earn scheme, a 'Giver Island' day each year and matched funding
  • Opportunities - Progression focus throughout Retail & Head Office. Support with upskilling skills through on-the-job training and qualifications
  • Pension - A contributory private pension scheme
  • Holiday - 28 days (UK) 30 days (ROI) paid holiday, inclusive of Bank Holidays. Also the option to buy additional holiday for whatever the need

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