Duty Operations Manager

1 month ago


Harlow, Essex, United Kingdom AccorHotel Full time

As a key member of our hotel team, you will be responsible for ensuring a high level of guest service at all times. This will involve managing the day-to-day operations of the hotel, including the Food and Beverage and Front Office departments.

Your tasks and responsibilities will include:

  • Assisting with the management of operational departments as required
  • Managing roster costs and forecasting
  • Developing the skills of Reservation Agents to ensure strong succession planning
  • Setting KPIs for Front Office and guest satisfaction
  • Processing and assisting with guest check-in and check-out, ensuring all procedures are adhered to
  • Assisting in all areas of the hotel to eliminate potential issues, including Food and Beverage operations
  • Attending to guest requests and leading by example to other team members by being proactive and resourceful
  • Ensuring the health and safety of all patrons, guests, and staff members
  • Overseeing the whole guest experience from reservation through to departure

You will be a confident and approachable person who is able to develop relationships with other department heads across the hotel to ensure a high level of customer service at all times.

In return, we offer career development opportunities, a fun and rewarding work environment, and hotel discounts worldwide.

Requirements:

  • Previous leadership experience required
  • Previous Property Management System experience required
  • Computer literate in Microsoft Windows applications required
  • University/College degree in a related discipline preferred
  • Must possess a professional presentation
  • Strong interpersonal and problem-solving abilities
  • Highly responsible and reliable
  • Ability to work well under pressure in a fast-paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Work Arrangements:

Full-time



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