Duty Operations Manager
1 month ago
As a key member of our hotel team, you will be responsible for ensuring a high level of guest service at all times. This will involve managing the day-to-day operations of the hotel, including the Food and Beverage and Front Office departments.
Your tasks and responsibilities will include:
- Assisting with the management of operational departments as required
- Managing roster costs and forecasting
- Developing the skills of Reservation Agents to ensure strong succession planning
- Setting KPIs for Front Office and guest satisfaction
- Processing and assisting with guest check-in and check-out, ensuring all procedures are adhered to
- Assisting in all areas of the hotel to eliminate potential issues, including Food and Beverage operations
- Attending to guest requests and leading by example to other team members by being proactive and resourceful
- Ensuring the health and safety of all patrons, guests, and staff members
- Overseeing the whole guest experience from reservation through to departure
You will be a confident and approachable person who is able to develop relationships with other department heads across the hotel to ensure a high level of customer service at all times.
In return, we offer career development opportunities, a fun and rewarding work environment, and hotel discounts worldwide.
Requirements:
- Previous leadership experience required
- Previous Property Management System experience required
- Computer literate in Microsoft Windows applications required
- University/College degree in a related discipline preferred
- Must possess a professional presentation
- Strong interpersonal and problem-solving abilities
- Highly responsible and reliable
- Ability to work well under pressure in a fast-paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Work Arrangements:
Full-time
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