Administrative Support Professional

15 hours ago


Bolton, Bolton, United Kingdom AXA Group Full time

Located in Bolton, AXA UK offers a captivating opportunity for an Administrative Support Team Member to join their Finance Operations Department.

The successful candidate will provide exceptional administration support to customers, work to agreed standards and measures, and offer operational support on daily banking.

To achieve this vision, we're looking for a talented, organised individual who can contribute to the delivery of outstanding debt management solutions and customer service.

In this role, you'll have the flexibility to balance your time between home and the office, with at least 40% of your week spent away from home at our Bolton office location.

Key Responsibilities
  • Prioritise tasks effectively to prepare and batch post for processing within pre-defined timescales.
  • Daily perform banking processes while adhering to Payment Card Industry Security Standard (PCIDSS) guidelines.
  • Manage inbound calls and process card payments accordingly.
  • Support wider Finance Operations teams by delivering processes in line with best practice and agreed timeframes.
  • Ensure efficient day-to-day storage and archiving for the Finance Operations function.
  • Guarantee all Finance Operations work requests are processed and delivered to specification within agreed timescales.
  • Work closely with Finance Operations teams to deliver ad-hoc tasks.
  • Maintain effective relationships with internal and external customers, ensuring excellent service is delivered.

We know that some candidates may not meet every requirement. If you're excited about this job and eager to work at AXA, we encourage you to apply.

Requirements
  • English and Mathematics qualifications GCSE level 1-9 grades.
  • Excellent interpersonal and communication skills, both written and verbal.
  • Customer-oriented background with the ability to thrive in a fast-paced change environment.
  • Advanced working knowledge of Microsoft Office, particularly Excel and Word.
  • Attention to detail is crucial, along with skills to successfully plan and manage workload.
  • Self-motivation to work independently and as part of a team.
About AXA UK

As one of the largest insurance companies globally, AXA UK supports personal growth and development. Our open and supportive environment empowers employees to move around and achieve bigger goals – nationally and internationally.

AXA UK values diversity and inclusion, helping people realise their full potential by being 100% themselves at work and delivering outstanding service to everyone – regardless of difference.

What We Offer
  • An annual salary of up to £21,840 dependent on experience.
  • A company and performance-based bonus.
  • A contributory pension scheme with employer contributions up to 12%.
  • Life Assurance with coverage up to 10 times annual salary.
  • 25 days annual leave plus Bank Holidays.
  • The option to buy or sell up to 5 extra days leave.
  • Employee discounts and gym benefits.


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