Laboratory Operations Manager
5 days ago
Job Title: Laboratory Operations Manager
About the Role:
We are seeking a highly motivated and experienced Laboratory Operations Manager to join our team at PerkinElmer. As a key member of our laboratory operations, you will be responsible for overseeing the day-to-day activities of the calibration laboratory team. Your primary goal will be to ensure the delivery of uninterrupted service to our customers by driving operational excellence and strategically managing resources.
Responsibilities:
- Act as first-line supervisor to team members and provide coaching, performance reviews, regular 1 on 1 meets, and other administrative functions.
- Interface with PerkinElmer Leadership to ensure key customer contacts and customer satisfaction is at a high level.
- Lead the calibration laboratory Team to ensure the delivery of uninterrupted service to the customers by driving operational excellence and strategically managing resources.
- Work in accordance with all regulations and requirements for each customer site and/or department following GxP guidelines for ways of working and process documentation.
- Coordinate training for the calibration lab team.
- Ensure adequate planning and coordination of team coverage to meet customer needs and achieve established operational metrics (e.g., PTO, Sick).
- Act as a liaison between on-site staff and management to escalate critical issues.
- Attend floor/building oversight meetings.
- Facilitate regular LIS meetings/huddles.
- Participate in the interview panel for all hires.
- Plan and execute continuous improvement projects within the team, including mentoring.
- Work with the Regional Leader and Admin staff to ensure all KPI/SLAs are met and address any documentation issues that may have an adverse effect.
- Provide a general induction/orientation for new members of staff and visitors.
- Support for infrastructure, engineering, purchasing, IT, and other service providers; report faults and ensure they are closed out in a timely manner.
- Collaborate with Employee Health and Safety (EHS) to ensure a high level of safety is maintained in the lab.
- Provide timely communication to lab users on any impact of site work.
Critical Skills:
- Technical problem-solving skills and attention to detail.
- Strong communication skills both written and verbal.
- Self-motivated and ability to work under pressure to balance conflicting deadlines.
- Initiative driven with proactive skills to improve processes.
- Service-oriented attitude combined with innovative thinking.
- Strong interpersonal skills; strong team player with customer satisfaction focus.
- Microsoft 365 skills including: Outlook, Teams, Word, Excel.
Salary Range: $80,000 - $110,000 per year, depending on experience.
Education Requirements: Bachelor's degree (or equivalent) in Engineering, Technical, or Sciences with 3+ years servicing laboratory equipment OR Higher National Diploma (HND) (or equivalent) in Engineering, Technical, or Sciences with 4+ years of experience servicing laboratory equipment OR A Level (or equivalent) in Engineering, Technical, or Sciences with 5+ years of experience servicing laboratory equipment OR General Certificate of Secondary Education (GCSE) with 6+ years of experience serving laboratory equipment.
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