Account Development Director

2 weeks ago


Gloucester, Gloucestershire, United Kingdom Benefact Group plc Full time
About the Role

Ecclesiastical Planning Services, part of Benefact Group, is seeking a skilled Account Development Director to join our Gloucester office on an 18-month fixed-term contract. This role is a maternity cover opportunity.

You will be part of a busy sales team, working directly with customers and Funeral Directors. This is a fantastic chance to develop your career and become an integral part of an inclusive, purpose-led organisation.

Key Responsibilities
  • Ensure all new enquiries and Funeral Directors align with Ecclesiastical risk appetite
  • Deliver profitable growth in line with plan through prospecting, CRM pipeline growth, and delivering high-quality sales processes to Funeral Director panels and customer journeys
  • Build and maintain successful contact strategies for each Funeral Director, identifying key stakeholders and decision-makers
  • Profile Funeral Directors to maximise opportunities for the wider sales force
  • Act as the first point of contact for telephone-based Funeral Director development, triaging cases and enquiries to establish the right contact within the sales force
  • Support Independent Appointed Representatives (IARs) in engaging with Funeral Director leads on new funeral plans, contacting customers, and arranging funeral plans following agreed compliant processes
Knowledge, Skills, and Experience
  • A proven track record of delivering exceptional customer service
  • Strong verbal communication skills
  • Experience of effective stakeholder management within a commercial environment
What We Offer
  • A Group Personal Pension with up to 12% employer contribution
  • A generous annual bonus scheme up to 24%
  • 25 days annual leave plus bank holidays and a holiday buy and sell scheme
  • An array of health and wellbeing benefits, including private healthcare, income protection, and life assurance
  • An annual personal grant of up to £300 to a charity of your choice
  • Encouragement to take at least one volunteering day per year
  • An Employee Assistance Programme
About Us

Ecclesiastical Planning Services works with a UK-wide network of funeral directors to provide pre-paid funeral plans.

Benefact Group is a unique international financial services Group made up of over 30 businesses, owned by a charity and the UK's 3rd largest corporate donor, having given away £200 million since 2016.

We believe in attracting, empowering, growing, and rewarding talented people, offering fantastic opportunities for career and personal development.

We are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected.



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