Operations Supervisor
4 weeks ago
A Day in the Life
As Store Leader, you will be responsible for running the store in the General Manager's absence, ensuring exceptional customer service and high sales standards.
Responsibilities
- Running the shift and being responsible for the store in the General Manager's absence.
- Providing exceptional customer service for our guests and ensuring the team are deployed in the most effective way to achieve this.
- Act as a role model for your team and be an ambassador for Ole and Steen, always reflecting our brand personality with a positive attitude and excellent standards.
- Driving the achievement of sales and other KPI's as set by your General Manager and in line with any marketing campaigns or promotional offers.
- To provide a clear handover during shift changes and ensure each shift is reviewed, handovers and briefings are carried out and action plans are recorded and achieved.
- Demonstrate a high standard of bakery and personal presentation, ensuring good personal hygiene and uniform standards of self and team.
- Assist in the training and support of (new) team members including ongoing coaching and feedback.
- Open /close the store in line with company standards, including cleaning and maintaining brand standards.
- Learn new skills and grow with us.
- Open /close the store in line with company standards, including cleaning and maintaining brand standards.
- Assist in the training and support of (new) team members including ongoing coaching and feedback.
- Demonstrate a high standard of bakery and personal presentation, ensuring good personal hygiene and uniform standards of self and team.
- To provide a clear handover during shift changes and ensure each shift is reviewed, handovers and briefings are carried out and action plans are recorded and achieved.
- Driving the achievement of sales and other KPI's as set by your General Manager and in line with any marketing campaigns or promotional offers.
- Act as a role model for your team and be an ambassador for Ole and Steen, always reflecting our brand personality with a positive attitude and excellent standards.
- Providing exceptional customer service for our guests and ensuring the team are deployed in the most effective way to achieve this.
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