Operations Supervisor

4 weeks ago


London, Greater London, United Kingdom Ole and Steen UK Full time

A Day in the Life

As Store Leader, you will be responsible for running the store in the General Manager's absence, ensuring exceptional customer service and high sales standards.

Responsibilities

  • Running the shift and being responsible for the store in the General Manager's absence.
    • Providing exceptional customer service for our guests and ensuring the team are deployed in the most effective way to achieve this.
      • Act as a role model for your team and be an ambassador for Ole and Steen, always reflecting our brand personality with a positive attitude and excellent standards.
        • Driving the achievement of sales and other KPI's as set by your General Manager and in line with any marketing campaigns or promotional offers.
          • To provide a clear handover during shift changes and ensure each shift is reviewed, handovers and briefings are carried out and action plans are recorded and achieved.
            • Demonstrate a high standard of bakery and personal presentation, ensuring good personal hygiene and uniform standards of self and team.
              • Assist in the training and support of (new) team members including ongoing coaching and feedback.
                • Open /close the store in line with company standards, including cleaning and maintaining brand standards.
                  • Learn new skills and grow with us.


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