Head of Digital and ICT Services

4 weeks ago


Shrewsbury, Shropshire, United Kingdom HMRC Full time
Job Summary

HMRC is undergoing a significant transformation to become one of the world's most digitally-advanced tax authorities. As the Head of Digital and ICT Services, you will play a key role in driving this change by leading the technology team focused on delivering a reliable and effective service.

The ideal candidate will be a skilled and experienced senior leader with a deep understanding of IT systems and technologies. Strong communication and relationship-building skills are essential, as well as the ability to solve problems and make sound decisions.

Key Responsibilities

  • Provide expert technology consultancy and stay informed about current and future business technology trends.
  • Foster collaborative relationships with stakeholders to enhance their understanding of IT services.
  • Deeply understand the business' strategic goals and concerns to provide the most effective IT support.
  • Agree upon and implement a technology strategy that aligns with the business' objectives and delivers a positive user experience.
  • Communicate the value and potential of digital technologies to the business in an engaging and enthusiastic manner.
  • Execute strategic plans to drive large-scale technology transformations.
  • Oversee the delivery of multiple technology solutions across various projects and teams.
  • Lead and inspire diverse digital and technology teams to achieve excellence.
  • Navigate challenges and deliver transformation effectively in a complex environment.
  • Ensure end-to-end business service delivery by understanding requirements, managing operations, and collaborating with other IT functions.
  • Prioritise security, compliance, and governance in all new and existing services.

Management of People

  • The role involves directly managing a team of 10 people and overseeing a business service team of circa 20.


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