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Planning Coordinator

2 months ago

Lane Head, United Kingdom phs Group Full time

Job Summary:

We are seeking a highly organized and detail-oriented Planning Administrator to join our team at phs Group. As a Planning Administrator, you will play a crucial role in scheduling work for a nominated group of engineers within an allocated area.

Key Responsibilities:

  • Ensure that all work schedules are planned and completed in accordance with contractual agreed Service Level Agreements (SLAs) and team Key Performance Indicators (KPIs).
  • Organize the workload for allocated engineers to ensure that all works are planned to achieve profitability and client satisfaction.
  • Manage the allocated order book in accordance with department KPIs.
  • Assist engineers to ensure workloads are completed on time.
  • Ensure all business systems are kept fully updated.
  • Complete all paperwork and electronic information accurately.
  • Develop excellent customer liaison and customer relations management skills.
  • Work closely with the customer retention department.

Requirements:

  • Experience of working within a planning and customer service-oriented environment with the ability to deal with customers in a professional and calm manner.
  • Ability to organize and prioritize own workload to ensure KPIs and targets are achieved.
  • Excellent communication and people skills.
  • Good knowledge and understanding of Microsoft Packages.

What We Offer:

  • A basic salary of £22,386.
  • 23 days holiday plus Bank Holidays.
  • Pension.
  • Ongoing career development opportunities.
  • phs Perks (Partnership with Reward Gateway).
  • phs Shop (Discount on household consumables).
  • A 24-hour wellbeing helpline.

About phs Group:

phs Group is a leading provider of compliance services to over 2,000 UK business customers. We self-deliver electrical testing and inspection, M&E installation and maintenance, and asset verification with over 400 engineers based nationwide.

Our technical and quality management standards are second to none, with accreditation to UKAS 17020 inspection body standards for fixed wire and portable appliance testing.

We pride ourselves on our diverse workforce and ensuring an inclusive environment for all our staff.