Experience and Quality Assurance Specialist

3 weeks ago


York, York City, United Kingdom MERJE Ltd Full time

We are looking for a highly skilled Quality Assurance Specialist to join our team at MERJE Ltd. This role offers an exciting opportunity to develop and implement quality assurance strategies that drive customer satisfaction and excellence in service delivery.

The successful candidate will have strong analytical and problem-solving skills, excellent communication abilities, and a passion for improving customer experiences. The salary for this position is estimated to be around £35,000 per year, making it an attractive option for professionals in the insurance sector.

Key Responsibilities:

  • Develop and implement quality assurance strategies to improve service delivery
  • Analyse customer feedback and trends to identify areas for improvement
  • Collaborate with cross-functional teams to drive business growth and customer satisfaction

Required qualifications include:

  • Bachelor's degree in Business Administration or related field
  • Strong analytical and problem-solving skills
  • Excellent verbal and written communication abilities
  • Experience in customer service, preferably in insurance or financial sectors


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