French Language Customer Service Representative

1 month ago


Swindon, Swindon, United Kingdom Jackie Kerr Recruitment Ltd Full time
Customer Service Advisor - French Speaker

We are seeking an experienced French speaking Customer Service Advisor to join our client's growing team in Swindon. As a key member of the customer service team, you will be responsible for providing exceptional customer service to clients via phone, email, and other communication channels.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Liaise with customers in French to provide product information and resolve queries
  • Input orders and manage customer accounts via email, phone, and electronic ordering system
  • Provide customers with quotes and product knowledge to ensure customer satisfaction
  • Perform administrative tasks, including updating CRM and Smartsheet, and working with reports on Power BI
Requirements:
  • Fluent in English and French, with German speaking an advantage
  • Excellent phone manner and customer service experience
  • Ability to work well within a team, building strong relationships
  • IT literate, with experience in Microsoft Office packages and CRM, Power BI, and Smartsheet
Benefits:
  • Free on-site parking
  • Competitive salary and benefits package
  • Opportunities for career growth and development


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