Trust Administration Specialist

2 months ago

Saint Helier, United Kingdom Apex Group Full time

Job Summary:

We are seeking a highly skilled and experienced professional to join our team at Apex Group as a Client Officer. As a Client Officer, you will be responsible for providing trust and company administration services to our clients, including proactive client contact and ensuring compliance with regulatory requirements, service levels, and company standards.

Key Responsibilities:

  • Provide exceptional client service and support, ensuring that client expectations are met and exceeded.
  • Assist with the mentoring and guidance of less experienced colleagues, providing feedback and input to appraisals as required.
  • Maintain accurate records of time spent on time billing modules, on a daily basis.
  • Ensure knowledge of, and compliance with, Apex's policies and procedures as amended from time to time.
  • Take responsibility for own performance and assist the wider team, maintaining awareness of client requirements and expectations by liaison with clients, dealing with any negative feedback, and escalating to the manager/senior manager as necessary.

Core Skills and Qualifications:

  • Ability to speak and understand English fluently.
  • Excellent keyboard skills and proficiency in relevant software applications.
  • Strong communication and interpersonal skills, with the ability to build and maintain effective relationships with clients and colleagues.

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