Software Support Professional

1 week ago


West Midlands Combined Authority, United Kingdom Inspiremyfuture Full time

Role Description: As a Technical Support Specialist, you will be responsible for recording requests in the internal tracking system, following up incident solving, and updating documentation. You will also inform users through alerts and communication and remote installation of computer and network hardware and software.

Key Responsibilities: Manage calls and liaise with customers and suppliers, Handle incidents reported by users and address them or escalate within the department, Assist with day-to-day running of the department, Set up broadband equipment and broadband fault diagnosis, Set up computer hardware to customers' requirements, Daily/weekly checks.

Requirements and Qualifications: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject, GCSE Maths and English (or equivalents) at grades 3+ (D or above), No existing qualification at the same or higher level as this apprenticeship.

Working Conditions: 37.5 hours per week, Monday to Friday 9am to 5:30pm.



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