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Customer Service Coordinator

2 months ago


Rochdale, Rochdale, United Kingdom DACHSER Ltd Full time

About the Role:

An Inbound Service Administrator with DACHSER Ltd will liaise with various departments to ensure customers receive quality service. You will interact with all aspects of the business, both in the UK and throughout the European network.

Purpose of the Role:

The aim of this role is to develop and maintain strong relationships with customers, ensuring their needs are met and exceeded. You will work closely with the sales team to identify new business opportunities and contribute to the growth of the company.

Key Responsibilities:

  • Provide exceptional customer service, responding to queries and resolving issues in a timely and professional manner.
  • Collaborate with internal departments to ensure seamless communication and efficient service delivery.
  • Develop and maintain relationships with customers, understanding their needs and preferences.
  • Contribute to the development of new business opportunities, working closely with the sales team.
  • Monitor and report on customer satisfaction, identifying areas for improvement.

Requirements:

To be successful in this role, you will have excellent communication and interpersonal skills, with the ability to work in a fast-paced environment. You will be a team player, with a strong focus on customer satisfaction and service delivery.