Veterinary Plan Advisor

3 weeks ago


Bournemouth, Bournemouth, United Kingdom VetSuccess Full time
About VetSuccess

We are a fast-paced, forward-thinking company that empowers veterinary practices to deliver exceptional pet healthcare plans.

Job Overview

This is an exciting opportunity for a skilled Customer Retention Executive to join our team in Bournemouth and make a meaningful impact on our customers' experiences.

Salary and Benefits

The successful candidate can expect a competitive base salary of £25,000 per annum, with uncapped monthly commission (OTE £12,000) and a range of benefits including a company-wide annual bonus scheme, annual performance-related pay review, and 25 days' holiday per year (plus bank holidays).

Key Responsibilities
  • To proactively engage with our customers, identifying and addressing any issues or concerns they may have with their plans.
  • To promote new products and services, tailoring our approach to meet the individual needs of each customer.
  • To maintain accurate records of all customer interactions, ensuring timely follow-up and resolution of any outstanding matters.
Requirements and Qualifications
  • A strong background in sales, retention, or collections, with excellent communication and interpersonal skills.
  • Prior experience working in a contact centre environment, preferably in the veterinary industry.
  • Good IT skills, with proficiency in software applications relevant to the role.
  • A quick thinker, able to problem-solve effectively and provide creative solutions to complex challenges.
  • Outstanding communication skills, with the ability to articulate complex ideas simply and persuasively.
Further Information

This role is based in our office in Bournemouth, with hybrid working available upon successful completion of probation. If you are a motivated, results-driven individual who is passionate about delivering exceptional customer service, we would love to hear from you



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