Strategic Commercial Lead

4 weeks ago


Birmingham, Birmingham, United Kingdom Pod Talent Full time

Commercial Lead Opportunity

We are seeking a highly skilled Commercial Lead to join our team at Pod Talent. As a Commercial Lead, you will be responsible for developing and executing commercial strategy for UK&I, overseeing the entire commercial function across the region. Your strategic input will ensure alignment across UK&I and European teams.

Key Responsibilities:

  • Lead Commercial Strategy: Develop and execute commercial strategy for UK&I, ensuring alignment across UK&I and European teams.
  • Drive Business Growth: Collaborate closely with European commercial directors to maximise revenue, improve pricing structures, and lead generation initiatives.
  • Shape Customer Experience: Champion the customer experience journey by leading new CRM programs, reviewing new technology for enhanced customer data insights, and driving improvements in customer onboarding, retention, and overall satisfaction.
  • Change Management & Leadership: Take ownership of change management processes as the company transitions through evolving systems, leading and mentoring a dedicated team to success.

Requirements:

  • Commercial strategic leadership experience, managing the full commercial process, from contract management to customer service.
  • Demonstrable track record of improving customer experience, able to describe improvements and impact to the end customer and revenue.
  • Experience working with cross-functional teams with a proven track record in developing CRM systems (Microsoft experience would be desirable).
  • Expertise in heavily operational environment, such as logistics and distribution would be advantageous.
  • Hands-on approach with project management capabilities, particularly in CRM and customer journey improvements.
  • Ability to drive change with confidence and assertiveness, ensuring alignment across divisions and processes.

About the Role:

  • Take a lead role in shaping the commercial future of a highly recognised supply chain solutions provider.
  • Lead impactful change initiatives, including CRM innovations, customer experience, and process improvements, that will drive significant business growth.
  • Work closely with senior leadership across UK&I and Europe, gaining exposure to high-level strategic projects and decisions.
  • Fantastic company culture with strong career progression opportunities.

Apply Now:

Contact Seb Taylor at Pod Talent for more information.



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