IT Support Specialist

4 days ago

Birmingham, Birmingham, United Kingdom Elizabeth School of London Full time
Job Description

We are seeking a highly organized and detail-oriented IT Support Specialist to join our team at Elizabeth School of London. This is a part-time, 20-hour position that requires excellent communication and interpersonal skills.

Job Summary:

The successful candidate will provide comprehensive administrative support to staff and students, ensuring the effective management and integrity of student information within our student management system.

Key Responsibilities:

  • Student Information Management:
    • Accurately input, update, and maintain student records within the student management system.
    • Ensure the confidentiality and security of all student information.
    • Generate reports and extracts as required for academic and administrative purposes.
    • Coordinate with academic departments to ensure timely and accurate data entry and reporting.
    • Handle requests for student transcripts, certificates, and other documentation.
  • Training and Support:
    • Train and guide other departments on the effective use of the student management system.
    • Provide ongoing support to staff members, addressing any queries or issues related to the system.
    • Develop and update training materials and documentation to facilitate system usage.
  • Device Management and Replacement:
    • Coordinate with the IT department to address any hardware issues or requirements.
    • Assist in the inventory management of IT equipment and ensure timely replacements as needed.
  • General Administrative Duties:
    • Respond to enquiries from staff, students, and external stakeholders regarding student records and information.
    • Coordinate with other departments to ensure seamless service delivery related to student administration.
    • Assist in the planning and execution of student-related events and functions.
    • Maintain an organized filing system for student documentation and correspondence.

Required Skills and Qualifications:

  • A minimum of a diploma or equivalent in IT or Business Administration, or a related field.
  • Previous experience in an administrative role with a focus on student management, preferably within an educational institution.
  • Proficient in using student management systems and standard office software.
  • Strong organizational skills and the ability to work under pressure.

Benefits:

  • Annual leave (5.6 weeks) + bank holidays.
  • Workplace pension scheme.
  • Company Sick Policy (from January 2025).
  • Statutory Sick Pay (SSP) (until December 2024).
  • Statutory maternity/paternity pays.
  • Career development opportunities.
  • Training and self-development opportunities.
  • Gym membership discounts.
  • Retail discount schemes.
  • Cinema discounts.
  • Grocery discounts.
  • Cycle to work.
  • Investing and savings opportunities.
  • Financial wellbeing – personal debt advise.
  • Financial wellbeing education.
  • My Mind Pal (mental fitness).

About Us:

Elizabeth School of London is committed to providing high-quality education and services to our students and staff. We offer a competitive salary package and opportunities for career growth and professional development.

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