Table Games Supervisor
4 weeks ago
About The Role
The Rank Group is seeking a skilled Table Games Supervisor to join our team at Grosvenor Casino, Bristol.
Key Responsibilities
- Responsible for running the Pit and other gaming activities.
- Support and manage the gaming team to deliver exceptional customer experiences.
- Maintain the security of the venue while duty managing.
- Optimise gaming operation efficiency, ensuring sufficient gaming product availability and encouraging occupancy.
- Ensure gaming is delivered securely and in line with company standards.
- Implement customer service standards and engage with customers to build relationships.
- Resolve issues and disputes fairly, using available information and treating customers consistently.
- Lead individuals and teams by role modelling a customer service ethos.
- Provide clear performance expectations and effective feedback to improve performance.
- Implement ongoing daily coaching to create an environment of continuous improvement.
- Monitor gaming tables to ensure procedures in the Gaming Manual are followed.
- Comply with all agreed procedures, guidelines, and manuals to required standards.
- Be vigilant in areas that could lead to a security threat to staff, customers, or company assets.
Requirements
- Experience in dealing and inspecting table games in a casino environment.
- Excellent customer service skills and ability to handle demands and pressures.
- Commitment to creating and running a team of gaming employees who feel respected and appreciated.
- Consistent and objective approach to pit management.
- Ability to implement agreed actions in line with the club's gaming strategy.
- Ensuring the casino is a safe and secure place for customers and staff.
About Us
Grosvenor Casino, Bristol, is part of The Rank Group, the leading casino operator in the UK. Our venues offer the best gaming and leisure experience in a safe and secure environment.
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