Gradwell Provisioning Specialist
5 days ago
About the Role
">We are looking for a talented Customer Service Agent (Technical Support) to join our team at Total Training Provision. As a key member of our technical support team, you will play a vital role in ensuring that our customers receive exceptional technical support and guidance. Your primary responsibility will be to provision new services for customers, providing clear instructions and assistance to help them utilize Gradwell products and services efficiently.
Responsibilities
- Process provisioning activities, including lines and connectivity
- Support the provisioning team and new customers with administrative tasks
- Update provisioning documentation and systems
- Provide regular communication and support to customers via email and telephone
- Meet SLA targets and respond to customer inquiries promptly
Requirements
- Basic knowledge of computer systems and software applications
- Strong communication and problem-solving skills
- Ability to work well under pressure and meet deadlines
- Flexibility to work varying shifts, including weekends and evenings
Benefits
- Competitive salary (£28,000 - £32,000 per annum)
- Opportunities for career growth and professional development
- Hybrid working arrangements and flexible working hours
- Life Cover of 4x Salary
- Company Pension Scheme
- 32 days holiday increasing with long service
- Paid sick pay of 20 days a year
- Subsidized Bupa dental cover and gym membership
- Cycle to Work Scheme and Free Broadband Service
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