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CX Adoption Specialist
2 months ago
About the Role
We are seeking a highly skilled CX Adoption Specialist to join our team at Computacenter. As a key member of our CX team, you will be responsible for designing, testing, and delivering new CX services to our customers.
Key Responsibilities
- Develop and implement new technical CX services based on use cases, exit criteria, and business outcomes.
- Collaborate with the CX Adoption Specialist to ensure that established CX services are continuously updated, adapted, and delivered with high quality.
- Ensure that CX services are up-to-date for sales and consultancy purposes.
- Work closely with the CX team, Solution Management, and Sales Leadership to align designs with key interfaces.
- Develop standards from our CX services to enable nearshoring delivery.
- Support the Customer Success Manager in complex customer situations to define and track relevant KPIs for measuring customer success.
- Continuously develop your expertise and leverage internal and external experts to stay up-to-date with the latest developments.
- Present the CX service portfolio at internal and external events.
About You
- Proven experience as a Cisco Software Consultant.
- Excellent knowledge of the Cisco software portfolio, use cases, smart accounts, and Cisco licensing options.
- Strong analytical skills, structured approach, and high learning ability.
- Well-developed networking and contact skills with Cisco Business Units and Computacenter Sales and Consultancy Team.
- Excellent communication and presentation skills in German and English.
- Desirable certifications: Cisco Software Black Belt and CX Black Belt, Cisco Customer Success Manager, Cisco technology certifications.
About Us
- We offer mobile working and flexible working hours.
- We share knowledge through regular events, such as public universities, conferences, symposia, team meetings, and internal training programs.
- We invest in your development, whether through internal or external training, career development, conferences, events, mentoring, or coaching.
- We value a culture of openness and transparency, where everyone is treated as an individual.
