FTTH Installation Specialist

4 weeks ago

Colchester, Essex, United Kingdom Comex 2000 UK Ltd Full time

Job Title: FTTH Installation Specialist

Reporting to: Operations Manager

Department: Gigaclear Installs

Working Pattern: Monday to Friday 8am to 5pm

Role Overview

The FTTH Installation Specialist is responsible for the installation of Fibre to the Home broadband services to residential customers. As a customer-facing field-based role, high levels of customer service and producing a quality service are paramount.

Key Responsibilities

  • Installation of FTTH broadband services to residential premises, including carrying out external and internal cabling work.
  • Working at heights up to 15 metres, including working on Telegraph poles and ladders.
  • Delivering professional and quality customer service.
  • Self-auditing work to ensure it meets all company and client standards.
  • Ensuring all activities are carried out in line with Health and Safety standards, including carrying out daily checks to ensure safe use.
  • Maintenance of a clean and tidy environment at all times.
  • Prepared to work in all weather conditions.

Requirements

  • A Full UK Driving License is essential due to the field-based nature of the role. Candidates must have held this license for 1 year and have a maximum of 6 points.
  • Full training will be provided to the right candidate, however, candidates with experience working on the BT Openreach network and hold NRSWA Street Works qualifications are desirable.
  • Be able to communicate effectively and professionally with customers and clients.
  • Proactive in the resolution of engineering obstacles with liaison with Team Managers.
  • Ability to take direction from management and carry out works in an efficient and timely manner.
  • Dedication to delivering high levels of customer service.

Skills and Qualifications

  • Computer literate with exceptional understanding of Microsoft applications.
  • Outstanding communication skills.
  • A positive and enthusiastic approach to work.
  • Good organisation skills.
  • Strong attention to detail.
  • Flexible approach to work location.
  • Experience in a Planning or related role.
  • Telecommunications experience or knowledge.

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