Senior Business Analyst

4 weeks ago


London, Greater London, United Kingdom BCT Resourcing Full time
Senior ServiceNow Business Analyst

We are seeking a highly skilled Senior ServiceNow Business Analyst to join our team at BCT Resourcing. As a Senior ServiceNow Business Analyst, you will be responsible for leading the requirement gathering practices to best utilize and enhance customer service management operations.

Key Responsibilities:
  • Use your ServiceNow knowledge to lead a team of Business Analysts to suit the organization's complex needs.
  • Work alongside the project manager at a strategic level to liaise with stakeholders and design CSM solutions.
  • Ensure that there is a homogenous and consistent process in place for your team to follow.
  • Continuously look for areas of enhancement around the platform, cultivating your team as you go.

This is a fantastic opportunity to join a co-operative and people-centric organization based in Central London. The role is hybrid, so you must be a commutable distance, a couple of times a week.



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