Administration Team Lead

3 weeks ago


Hull, Kingston upon Hull, United Kingdom Modality Partnership Full time
Job Title: Administration Team Lead

Modality Partnership is seeking a highly skilled and experienced Administration Team Lead to join our team. As a key member of our leadership team, you will be responsible for leading and managing a team of prescribing administrators, providing support and guidance to ensure they perform effectively and deliver high-quality services.

Key Responsibilities:
  • Provide day-to-day line management of Prescribing Administrators, including one-to-one supervision, appraisal, and performance management.
  • Identify and formalise development and training needs for individual administrators, particularly mandatory needs, and record appropriately.
  • Manage the workload within the Prescribing Administration Team to ensure cover is available across the team in times of sickness or annual leave, high demand, or in other emergencies.
  • Implement HR procedures effectively and deal with first-line performance, grievance, and disciplinary issues, taking specialist advice where appropriate.
  • Ensure Prescribing Administrators are utilised effectively through the use of efficient rotas, access to appropriate functioning equipment, sound working practices, and appropriate use of knowledge and skills.
  • Ensure services provided by the Prescribing Administration Team support at all times the delivery of clinical targets and minimise the impact of prescribing tasks on medics and clinicians.
  • Implement policies, protocols, and procedures designed to ensure consistency and quality of service, adherence to relevant quality and governance frameworks, and mitigation of risk to the business, staff, and clients.
Requirements:
  • MS Word, Outlook, Excel, and other relevant software packages.
  • Basic medical terminology.
  • Accurate typing and word processing.
  • Ability to follow policies, practices, and protocols.
  • Good telephone manner.
Personal Qualities:
  • Strong leadership and management skills.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a team environment.
  • Highly organised and able to prioritise tasks effectively.
Benefits:
  • Competitive salary.
  • Company pension.
  • Employee discount.
  • On-site parking.


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