IT Support Specialist

5 days ago


Deeside, Flintshire, United Kingdom NR Associates Ltd Full time
About the Role

We are seeking a highly skilled IT Support Analyst to join our Technology Department at NR Associates Ltd. As a key member of our team, you will provide exceptional technical support to our colleagues across the business, ensuring seamless operation of our systems and infrastructure.

Key Responsibilities
  • Deliver outstanding customer service, responding to and resolving technical issues in a timely and professional manner.
  • Provide technical assistance to colleagues, utilizing your expertise in server and desktop operating systems, Microsoft M365 Administration, and networking fundamentals.
  • Liaise with 3rd party vendors to resolve outstanding issues and ensure minimal disruption to our operations.
  • Identify and escalate critical issues affecting warehouse and customer order processing, ensuring business continuity.
Requirements
  • Minimum 2 years' experience in technical support roles, with demonstrable troubleshooting skills.
  • Strong knowledge of server and desktop operating systems, Microsoft M365 Administration, and networking fundamentals.
  • Familiarity with data transfer protocols (e.g. FTP, EDI, XML, API) and Active Directory experience.
What We Offer

A competitive salary of £29k, plus on-call payments of approximately £3k per year, providing a comprehensive compensation package.



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