Senior Business Strategy Lead
7 days ago
About the Role
We are seeking a skilled Senior Business Strategy Lead to join our team at Lloyds Banking Group. This exciting opportunity will see you play a key role in strengthening, deepening, and growing our customer relationships.
You will work closely with senior executives across the business and the wider Group to leverage data, customer insight, and market intelligence to inform our approach and influence stakeholders to make bold strategic decisions.
We are looking for someone with deep insight, innovation, and a passion for the customer to make a tangible difference. As a Senior Business Strategy Lead, you will lead a team of talented colleagues and set a motivating vision for what we're trying to achieve.
Key Responsibilities:
- Lead on strategy development for Business and Commercial Banking, leveraging external best practice and emerging trends to inform our approach.
- Liaise with stakeholders across the Group to formulate clear and succinct customer-focused, commercially driven propositions.
- Oversee the strategic view of the products and propositions that we offer to clients across channels, sectors, and segments.
- Drive collaboration on resolution of customer experience pain points and proactively monitor performance across segments, processes, and channels.
- Lead our social sustainability and inclusive business agenda, driving improvements to access to finance to under-represented groups and regions.
Requirements:
- Ability to envision a desired future and translate this vision into clearly defined goals.
- Ability to use data to draw insights in customer behavior and market dynamics.
- Deep commercial understanding of and ability to use data to predict changing customer needs.
- Ability to anticipate and balance the needs of multiple stakeholders.
- Ability to make sense of complex, high-quality, and sometimes contradictory information to effectively solve problems.
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