Hospitality Services Coordinator

2 days ago


Birmingham, Birmingham, United Kingdom Hilton Worldwide, Inc. Full time
About the Role

We are recruiting for a skilled Reception Manager to join our team at the Hilton Birmingham Metropole. This role offers an exciting opportunity to work in a fast-paced environment, contributing to the delivery of exceptional guest experiences.

Duties and Responsibilities
  • Oversee the reception area, ensuring seamless guest interactions and maintaining high standards of customer service
  • Collaborate with colleagues to achieve operational goals and objectives
  • Develop and implement strategies to improve guest satisfaction and loyalty
  • Participate in training and development opportunities to enhance skills and knowledge
Requirements
  • Prior experience in a full-service hotel or as a Reception Manager
  • Excellent communication and interpersonal skills
  • Ability to work collaboratively within a dynamic team environment
  • Strong problem-solving and analytical skills


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