Makeup Artist Team Lead

6 days ago

Liverpool, Liverpool, United Kingdom Trinny London Full time
About the Role

We are seeking a highly skilled and motivated Makeup Artist Team Lead to join our dynamic team at Trinny London. As a key member of our team, you will be responsible for delivering exceptional customer service, providing expert makeup advice, and driving sales to achieve daily and monthly targets.

Key Responsibilities
  • Conduct a range of services, including pre-booked appointments and walk-ups, ensuring a seamless customer experience.
  • Deliver impeccable customer service, sharing your knowledge and expertise with each customer.
  • Embody the Trinny London brand and style, priding yourself on building lasting relationships with customers.
  • Work in a fast-paced environment to achieve and exceed KPIs, staying motivated and focused on delivering results.
  • Collaborate with our education and training team to continually offer best-in-class makeup advice and services.
  • Stay up-to-date with the latest skincare and makeup trends, improving your product knowledge and artistry skills.
  • Drive sales to reach daily and monthly targets, working closely with your Business Manager to achieve success.
Requirements
  • Experience in a retail makeup artist position, ideally within the luxury sector.
  • Passionate about makeup and skincare, with a strong understanding of our products and services.
  • Excellent customer relationship management and data capture skills.
  • Adaptable and confident in a fast-paced, high-pressure environment.
  • Positive and can-do attitude, with strong communication and mathematical skills.
  • Comfortable working towards and exceeding targets and KPIs, with a focus on delivering results.
  • Organised, punctual, and flexible to work retail hours, including bank holidays and weekends.
  • Personable with a customer-centric mindset, able to build strong relationships with customers.
What We Offer
  • Welcome Trinny London Starter Stack.
  • Company discount for yourself (50%) and your friends and family (40%) after 3 month probation.
  • Competitive commission structure.
  • T-Parties = summer and festive celebrations.
  • Rewards and Recognition Scheme (awarding length of service with gifts, vouchers and additional annual leave).
Equal Opportunities

We celebrate diversity within our customers, our products, and within the teams we build. We champion inclusivity and giving everyone a chance to be the best versions of themselves.

We are committed to equality of opportunity across the company and welcome people from all backgrounds, with their unique perspectives, ideas and experiences.

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