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Lead Service Innovation Specialist

1 month ago

Bradford, Bradford, United Kingdom Vanquis Bank Full time
Job Summary

We are seeking an experienced Lead Service Innovation Specialist to join our team and drive customer-centric innovation across our business. As a key member of our team, you will be responsible for developing and implementing innovative solutions that meet the evolving needs of our customers.

Key Responsibilities
  • Develop and execute customer-centric innovation strategies that drive business growth.
  • Lead cross-functional teams to design and deliver innovative customer experiences.
  • Collaborate with stakeholders to identify and prioritize innovation opportunities.
  • Conduct market research to stay up-to-date on industry trends and best practices.
Requirements
  • 5+ years of experience in service innovation or design thinking.
  • Proven track record of delivering successful innovation projects.
  • Excellent communication and collaboration skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer
  • A competitive salary of £80,000 - £100,000 per year.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
About Us

Vanquis Bank is a leading specialist bank that provides tailored products and services to 1.75 million UK customers. Our purpose is to deliver caring banking that helps our customers achieve their financial goals. Join us in shaping the future of customer experience and making a meaningful impact on people's lives.