Product Operations Manager

4 weeks ago


Glasgow, Glasgow City, United Kingdom Dow Jones Full time

About the Role


Ours is a role that requires a process-driven individual with a technical background, focusing on efficient bug resolution, ISO certification support, and streamlined feature releases.



Your Responsibilities:



  • Oversee bug resolution processes, managing the RCTP Product Strategy escalation inbox for issue resolution & contribute to RCTP ISO certification processes.
  • Provide service updates to customers.
  • Help deliver new RCTP features through User Acceptance Testing and customization analysis.
  • Oversee the tenancy upgrade programme for customized tenancies.
  • Monitor product performance, promptly escalating issues to Technology for remedial action.
  • Manage end-of-contract/offboarding processes.


About You:


With five+ years of operations management experience in a technology environment, you will be proficient in common B2B/operational management platforms such as Excel, Azure DevOps, Salesforce. You will also have experience with data analysis, reporting, and project management tools. Additionally, you will have change implementation experience.



About Us:


Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. We have produced unrivaled quality content for more than 130 years and today have one of the world's largest news-gathering operations globally.



Business Area: Dow Jones - Risk & Research


Job Category: General Management


Union Status: Non-Union role



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