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Academic Support Specialist

1 month ago

London, Greater London, United Kingdom Global University Systems Full time
Student and Academic Support Officer

About the Role

The Student and Academic Support Officer will be responsible for providing exceptional customer service to students, internal stakeholders, and external partners. This role involves performing a range of front-facing customer service and administrative tasks, ensuring a seamless experience for all students.

Key Responsibilities

  • Provide day-to-day enquiry handling and offer advice and support at the front desk.
  • Work collaboratively with other student support officers to provide basic advice and referral to students.
  • Act as a referral point, providing students with support, guidance, information, and impartial, confidential advice.

Requirements

  • Excellent interpersonal skills.
  • Ability to provide effective support and guidance to students facing a range of issues, including mental health, personal difficulties, and academic challenges.
  • Organisation and time management.
  • Excellent communicator verbally and in writing.
  • Cooperative and collaborative.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • A dynamic and supportive work environment.

About Us

Global University Systems is a leading provider of higher education institutions, committed to delivering accessible, industry-relevant qualifications. Our shared values of student focus, communication, collaboration, respect, competence, entrepreneurship, and integrity guide our approach to education and employment.