Estee Lauder Counter Leader

15 hours ago

Aylesbury, Buckinghamshire, United Kingdom Estée Lauder - Brand Full time
**Job Title:** Estee Lauder Counter Leader - House of Fraser

Job Type: Part-time

Location: GB-ENG-Aylesbury

Schedule: Variable Shifts

The Counter Leader is responsible for supporting their Brand in driving sales turnover and market share through consistently remaining consumer focused; This role is perfect for individuals with a passion for delivering exceptional customer service and maintaining high retail standards.

To succeed in this role, you will be accountable for:

  • Reflecting a credible and professional Brand image to all internal and external consumers at all times.
  • Maximising sales through selling, providing excellent service and retail standards.
  • Contributing to efficiencies through adhering to store/Brand/Company Procedures and guidelines.

You will be working closely with the Area Manager to ensure that the Brand Strategy is delivered effectively. You will also be responsible for:

  • Understanding daily/weekly targets.
  • Ensuring personal awareness of all additional sales avenues i.e. eventing, Omni and digital channels, etc.
  • Keeping up to date with competitor activities and missed opportunities.
  • Effectively using social media to drive the business, protect and enhance the Brand image.
  • Delivering excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mind-set and a surprise and delight culture.
  • Being an Ambassador for the Brand – leading the way to ensure Brand values are represented and bought to life.
  • Ensuring all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate.
  • Using digital tools to ensure knowledge is kept up to date.
  • Delivering a consumer recruitment and retention strategy to grow a loyal consumer base.
  • Developing up to date knowledge of product in order to ensure we deliver an industry leading experience and the product meets the consumer's needs.

Commercially aware, you will have the ability to manage daily replenishment, taking appropriate action where necessary. You will also be responsible for maximising sales performance by utilising all commercial reports before making commercial decisions. Additionally, you will plan and deliver the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales.

About us: Estee Lauder Companies is an equal opportunities employer, committed to promoting diversity and inclusion in the workplace. We offer a competitive salary and benefits package, including a minimum estimated annual salary of £28,400 (based on 18.75 hours per week) and opportunities for career progression.

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