Holidaymaker Support Executive
1 week ago
About the Role
We are seeking an experienced Customer Service professional to join our team as an Owner Experience Executive. This role offers the opportunity to make a real difference in the lives of our holidaymakers and owners, while developing your skills and expertise in a dynamic and supportive environment.
Key Responsibilities:
- Deliver exceptional customer experiences through issue resolution and record-keeping.
- Collaborate with owners to monitor property performance and drive improvement.
- Provide proactive support to owners to ensure property compliance with health and safety regulations.
- Respond to guest feedback and contribute to improving our NPS.
- Cover Out of Hours emergency phones and participate in an on-call rota to ensure 24/7 service.
Requirements:
- Previous experience in customer service or customer relations.
- Excellent attention to detail and strong interpersonal skills.
- A passion for problem-solving and delivering exceptional customer experiences.
What We Offer:
- A competitive salary of £22,308 per annum.
- A comprehensive training and development program.
- Study support for additional qualifications.
- Numerous wellbeing initiatives to promote employee satisfaction.
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