Holidaymaker Support Executive

1 week ago


St Ives, Cornwall, United Kingdom SYKES COTTAGES LTD Full time

About the Role

We are seeking an experienced Customer Service professional to join our team as an Owner Experience Executive. This role offers the opportunity to make a real difference in the lives of our holidaymakers and owners, while developing your skills and expertise in a dynamic and supportive environment.

Key Responsibilities:

  • Deliver exceptional customer experiences through issue resolution and record-keeping.
  • Collaborate with owners to monitor property performance and drive improvement.
  • Provide proactive support to owners to ensure property compliance with health and safety regulations.
  • Respond to guest feedback and contribute to improving our NPS.
  • Cover Out of Hours emergency phones and participate in an on-call rota to ensure 24/7 service.

Requirements:

  • Previous experience in customer service or customer relations.
  • Excellent attention to detail and strong interpersonal skills.
  • A passion for problem-solving and delivering exceptional customer experiences.

What We Offer:

  • A competitive salary of £22,308 per annum.
  • A comprehensive training and development program.
  • Study support for additional qualifications.
  • Numerous wellbeing initiatives to promote employee satisfaction.


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