Hospitality Team Member

5 days ago


London, Greater London, United Kingdom Hampton by Hilton London Gatwick Airport Full time

**Job Overview**

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We are seeking a talented Food and Beverage Team Member to join our team at Hampton by Hilton London Gatwick Airport. As a key member of our team, you will be responsible for delivering exceptional customer service and creating a memorable experience for our guests.

Our hotel is situated at the North Terminal of London Gatwick Airport, offering 194 bedrooms, a restaurant, and bar serving up to 500 covers a day in peak season. We believe our people are our biggest assets and understand the value in putting them first.

Responsibilities

  • Welcome guests with a warm smile and attentive service, making their experience enjoyable from start to finish.
  • Take and process food and drink orders accurately, ensuring special requests are noted and fulfilled.
  • Serve food and drinks with care, keeping presentation standards high and timing smooth.
  • Set up, clean, and reset tables and service areas, maintaining an inviting and well-organised dining space.

Requirements

  • A friendly, professional approach with a passion for creating positive guest experiences.
  • Prior food and beverage service experience is a plus, but we welcome a willingness to learn.
  • Clear communication skills to interact confidently with guests and colleagues.

Benefits

  • Discounted hotel room rates for you and your friends & family.
  • An additional day's holiday for your birthday.
  • Free gym access (onsite).
  • 30% F&B discount at RBH hotels.
  • Refer a Friend scheme.
  • Flexible working arrangements.
  • Wagestream - choose how and when you get paid.
  • Access to discounted travel and High street discounts from various retailers.
  • Employee Assistance Programme.
  • Social and wellness events and activities all year round.
  • Free meals on duty saving you over £1000 per year.


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