Lead Product Manager for Rider Experience

5 days ago


London, Greater London, United Kingdom DELIVEROO Full time

At Deliveroo, we're on a mission to be the definitive food company. By making food more convenient and accessible, we're transforming the way the world eats.

As Lead Product Manager for Rider Experience, you'll play a vital role in protecting our unique and industry-changing Rider Working Model. This model enables us to deliver on our promise to Consumers, Partners, Riders, and Shareholders.

This is a hybrid role based out of our London office, reporting directly into senior Product Leadership. Your primary objective will be to formulate and execute a rider engagement and retention strategy, leveraging data and insights to implement features that drive substantial enhancements to the rider experience.

Key Responsibilities:
  • Collaborate with Operations to develop and implement strategies that improve rider satisfaction and retention.
  • Take a rider-centric approach to define the visual and experiential aspects of the online and offline rider journey within the app, ensuring a seamless and efficient user experience.
  • Analyze data and insights to make informed product decisions, driving business growth and improvement.
  • Work closely with cross-functional teams to identify and prioritize product initiatives, aligning them with business objectives.
  • Stay up-to-date with industry trends and best practices, applying this knowledge to continuously improve our products and services.

We offer a competitive salary of £80,000 - £100,000 per year, depending on experience, plus additional benefits including free Deliveroo Plus, team lunches, 25 days annual leave, and one day of paid volunteer leave.

Our workplace prioritizes employee welfare, offering excellent learning opportunities via RooLearn and regular Employee Resource Group (ERG) led social events. We also provide access to mortgage advice, Cycle to Work Scheme or Season Ticket Loans, and a parent-friendly working culture.



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