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Retail Sales Associate

2 months ago

Falmouth, Cornwall, United Kingdom Finisterre Full time
About Finisterre

We're a purpose-driven brand that's passionate about the ocean and committed to sustainability. Our retail teams are the heartbeat of our community, and we're looking for talented individuals to join us in delivering exceptional customer experiences.

The Role

This is an exciting opportunity to be part of our retail development path, working closely with our customers to understand their needs and exceed their expectations. As a Retail Crew member, you'll be responsible for driving sales, maintaining a high standard of customer service, and contributing to the overall success of our store.

Key Responsibilities
  • Customer Experience
    • Create engaging customer relationships through genuine interactions and a passion for the ocean.
    • Communicate our product range authentically, showcasing your own experience and technical knowledge.
    • Provide exceptional customer service, being open and honest in all situations.
    • Build a loyal customer base and champion our store as a community hub.
  • Commercial
    • Contribute to the commercial success of the store through delivering sales targets and KPIs.
    • Exceed customer expectations and maximize sales potential through our multi-channel offer.
    • Support the timely execution of launches, promotions, and campaigns in store.
  • Operations
    • Optimize conversion by ensuring visual merchandising and presentation guidelines are followed.
    • Maintain high security through service, shop floor awareness, and adherence to security measures.
    • Ensure all health and safety policies are adhered to at all times.
    • Maintain a high standard of housekeeping throughout the store and back of house.
    • Contribute to the continuous improvement of operations, seeking better practices and feeding back to store managers.
  • People
    • Actively participate in the team, helping others and building positive relationships.
    • Be responsible for your own personal development, seeking opportunities for improvement.
    • Adhere to all current policy and procedure laid out by Finisterre.
    • Bring our values to life.
Requirements
  • You share our passion for the ocean and our brand values.
  • You're a people person, outgoing, and approachable, with a strong understanding of exceptional customer service.
  • You're self-motivated, proactive, and committed to your own personal development.
  • You're willing to take on new and ad hoc tasks when required.
  • You have previous experience in a customer-focused role.
Benefits

We offer a unique and rewarding work environment, with opportunities for personal and professional growth. If you're passionate about the ocean and committed to sustainability, we'd love to hear from you.