Collection Team Agent

4 weeks ago


Barking, Greater London, United Kingdom Richburns Full time

Telephony Operators

Are you enthusiastic, motivated and well-spoken?
Would you like to be part of a busy collections team?
Would you like to boost your salary with performance incentives?

We are always on the lookout for highly motivated individuals to work on our internal telephony team at Richburns.

As a telephony operator, you will be required to have strong computer and excellent telephony skills and must be open to flexible working hours.

The competitive salary for this position is £25,000 - £30,000 per year, and you will have the opportunity to boost your monthly salary via a performance-based incentive.

You will be responsible for;

  • Updating our bespoke internal CRM application with customer information.
  • Answering queries from clients' customers.
  • Arranging appointments with field representatives and customers.
  • Being professional and polite at all times.
  • Meeting service standards as defined by key performance indicators.
  • Making outbound calls to customers.
  • Communicating directly with clients.

To be successful in this role, you must be;

  • Empathetic and understanding.
  • Personable, friendly and confident.
  • Educated to GCSE standard.
  • Experienced in customer services.

Previous experience in collections or telephony is advantageous.

We provide full training to all successful applicants.



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