Senior Retail Operations Manager

4 weeks ago


Dolgellau, Gwynedd, United Kingdom AF Blakemore - Retail Full time
About the Role

We are seeking a dynamic and experienced Senior Retail Operations Manager to drive growth and success in our award-winning Dolgellau SPAR store in North Wales.

Company Overview

Our company is a leading retail, wholesale, and foodservice business, committed to delivering exceptional customer experiences and staying at the forefront of industry trends. With over 260 SPAR convenience stores and a turnover of £1.3 billion, we offer a unique opportunity for a talented individual to make a real impact.

Key Responsibilities
  • Recruit, train, and develop a high-performing team dedicated to delivering exceptional customer service.
  • Foster a positive and collaborative work environment, encouraging teamwork and a strong sense of community within the store.
  • Celebrate colleague successes.
Operational Excellence

As a Senior Retail Operations Manager, you will be responsible for ensuring smooth day-to-day operations, including inventory management, merchandising, and stock control. You will implement and uphold visual merchandising standards to enhance the overall shopping experience.

Customer Engagement

You will build and maintain strong relationships with customers, understanding their needs and preferences. Implement customer service strategies to enhance satisfaction and loyalty.

Sales and Performance

You will set and achieve sales targets, actively driving initiatives to increase revenue and profitability. Analyse sales reports and trends to identify opportunities for improvement.

Financial Management

You will manage budgets, expenses, and financial reporting to ensure the store operates within established financial parameters.

Requirements

To succeed as a Senior Retail Operations Manager, you will need:

  • A proven track record of success in retail management, with a strong focus on operational excellence.
  • Excellent leadership and interpersonal skills, with the ability to motivate and develop a diverse team.
  • Strong communication skills and the ability to build positive relationships with customers and the local community.
  • Knowledge of retail operations, including inventory management and merchandising.
  • The ability to analyse data and make informed decisions to drive business performance.
Benefits

We offer a competitive salary of up to £29,000 per annum, plus a bonus potential of up to £7,800, plus an excellent benefits package, including:

  • Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements.
  • Develop your skills and capability in a highly supportive and multi-diverse culture.
  • Outstanding Training & Development opportunities.
  • Gain hands-on experience in a high volume, fast-paced environment.
  • Enhanced Maternity & Paternity pay packages.
  • Flexible working hours opportunity.
  • Early access to your pay through EarlyPay.
  • 24/7 access to your payslips via HR/Payroll portal.
  • 12.5% Staff discount on fresh items & 10% Staff Discount on ambient products in our SPAR stores (ex. Alcohol & Cigarettes).
  • Wellbeing support access to emotional support, counselling, legal and financial advice.
  • Company Pension Scheme.
  • Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme.
  • NEST pension scheme.
  • Extra Holiday - Purchase Scheme.
  • Long Service Awards.
  • Cycle to work scheme.

Inclusive environment: as a Disability Confident Committed employer we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.



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